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harikrishnadevanabowina
harikrishnadevanabowina
Level 4
November 30, 2023
Solved

Error address in Email Channel

  • November 30, 2023
  • 1 reply
  • 1016 views

Hi,

 

In what scenario, the sender email address would be replaced by the Error address defined in the Deployment wizard.

For ex: An email delivery sent with abc@somedomain.com but for some users the email delivered with error@somedomain.com as sender.

 

 

What could be the reason for this happening?

 

Thanks & Regards, Hari Krishan D

 

@parthasarathy 

@lakshmipravallika 

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Best answer by LakshmiPravallika

Hi @harikrishnadevanabowina ,

 

Error Address configuration will be used to handle bounce mail and enter the configured email address of messages with errors. If any technical issues occur due to  handle bounce mail(while sending the bounce emails if any technical issues occur, then the message will go from this error address configured email), including emails received by the Adobe Campaign server due to non-existent target addresses (if the email Address is empty and the error message comes to Adobe Server then it default comes from this error email configuration).

 

PFA the documentation link for the same.

 

https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/initial-configuration/deploying-an-instance.html?lang=en#managing-bounced-emails

 

Regards,

Pravallika.

1 reply

LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity Advisor
Community Advisor
December 1, 2023

Hi @harikrishnadevanabowina ,

 

Please refer to the solved thread of use case why this error address configuration would be used.

 

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/deployment-wizard-configs-email-channel/m-p/293216

 

Regards,

Pravallika.

harikrishnadevanabowina
harikrishnadevanabowinaAuthor
Level 4
December 1, 2023

Hi @lakshmipravallika ,

 

I have gone through that before asking my question here. But my question is: 

In what scenario, the sender email address would be replaced by the Error address defined in the Deployment wizard.

For ex: An email delivery sent with abc@somedomain.com but for some users the email delivered with error@somedomain.com as sender which is configured as 'error address'.

 

Please let me know your thoughts.

 

Thanks & Regards,

Hari Krishna D

LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity AdvisorAccepted solution
Community Advisor
December 1, 2023

Hi @harikrishnadevanabowina ,

 

Error Address configuration will be used to handle bounce mail and enter the configured email address of messages with errors. If any technical issues occur due to  handle bounce mail(while sending the bounce emails if any technical issues occur, then the message will go from this error address configured email), including emails received by the Adobe Campaign server due to non-existent target addresses (if the email Address is empty and the error message comes to Adobe Server then it default comes from this error email configuration).

 

PFA the documentation link for the same.

 

https://experienceleague.adobe.com/docs/campaign-classic/using/installing-campaign-classic/initial-configuration/deploying-an-instance.html?lang=en#managing-bounced-emails

 

Regards,

Pravallika.

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