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Darren_Bowers
Darren_Bowers
Level 9
Jul 9, 2020 5:20 AM UTC
Question

Enable proof sending on Stage removes incoming targets

We have a weird issue that when we try to proof a delivery on our Staging instance, and select "Enable proof sending" in the Approvals, the target population drops to zero when there are non-zero amount of targets. There are no targets being removed by typologies (I removed all typologies), duplicates or blacklisting.
If we uncheck "Enable proof sending" in the Approvals, the target population returns to normal
This doesn't happen with exactly the same campaign and delivery on our production instance.

This happens with most deliveries, but not all for some reason.
Anyone seen this or know how to fix it?

 

 

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4 replies

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity Advisor
Community Advisor
Jul 9, 2020 9:13 PM UTC

Hi,

 

Are the deliveries referencing proof groups that weren't copied to Staging env?

 

Thanks,

-Jon

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Darren_Bowers
Darren_BowersAuthor
Level 9
Jul 9, 2020 10:44 PM UTC
The proof targets are random substitution emails. I have tried recreating the delivery from scratch only copying the HTML and Text part across and the same issue happens. What is strange, is if we create a new workflow from scratch on Stage, the issue doesnt seem to happen
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Sukrity_Wadhwa
Sukrity_Wadhwa
Level 4
Aug 18, 2020 7:52 AM UTC

Hey @darren_bowers,

 

Were you able to find the reason behind this issue and solve it? Do let us know. Thanks!

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Sukrity Wadhwa
Darren_Bowers
Darren_BowersAuthor
Level 9
Aug 24, 2020 12:32 AM UTC
Unfortunately not. We are working around the issue
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