Level 6

Question

Empty response for anonymous offers in inbound communication

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Hello All,

Hope you're doing good.

I am using Offer Management to serve Offers for both Recipients (Identified) and Visitors (Anonymous) contacts in Inbound Mode. As a part of it, I have enabled fallback to Visitor Offer Space within Recipient Offer Space.

With that, Ideally I should be getting either of following combinations in response:

1. Proposition from Recipient Environment, if contact is present as Recipient and Eligible for any Offer(s)

2. Empty Proposition from Recipient Environment, if contact is present as Recipient and Not Eligible for any Offer(s)

3. Proposition from Visitor Environment, if contact is not present as Recipient and Eligible for any Offers(s)

4. Empty Proposition from Visitor Environment, if contact is not present as Recipient and Not Eligible for any Offer(s)

While first 2 scenarios are working as expected, the last 2 are not giving me expected result as I am getting completely blank response and response code says 200.

Not sure, what I am doing wrong here. Anyone has any idea on such strange behavior, kindly please help with your inputs

Thanks.

SSB

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isahore

Community Advisor

Hi @surabattulasr,

By completely blank response, do you mean there is not body at all, or a blank proposition? There could be an issue with the visitor live environment setup. Did it ever work previously?

Thanks,

Ishan

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SurabattulaSrAuthor

Level 6

Hi @isahore ,

Thanks for responding.

It is empty body, not a blank proposition. I had followed the document to setup Visitor Env, not manual process. It did worked previously

Not sure, what went wrong. Any suggestions to get it solved?

Thanks,

SSB

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isahore

Community Advisor

Can you check if the linked anonymous space is correctly configured in your live recipient environment's offer space configuration?

This is the one thing that comes to mind.

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SurabattulaSrAuthor

Level 6

Hi,

Yes I have checked Environment, Mapping and Space Configurations etc. Everything seems correct to me, not sure what went wrong.

I tried republishing, restarting OOTB workflow but nothing worked 😞

First of all did any of you faced such strange issue before (or) any suggestions ? Kindly please help

@_manoj_kumar_ @adhiyan @parthasarathy

Thanks,

SSB

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SurabattulaSrAuthor

Level 6

My issue is similar to what David Loyd has mentioned here. Getting blank response, however in my case Unitary URL is visible within Offer Space.

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SurabattulaSrAuthor

Level 6

Hi Team,

Do anyone of you know how to resolve this strange issue 🙂

Kindly please help with your suggestions.

Thanks,

SSB

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SurabattulaSrAuthor

Level 6

Hello All,

Did anyone of you faced such issue earlier and were able to resolve it? If so, kindly please help 🙂

Hello @sukrity_wadhwa

Sorry for bothering you again, may I request your help please 😞

Thanks,

SSB

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SurabattulaSrAuthor

Level 6

Hello @sukrity_wadhwa

The issue we are facing is in the Sandbox Environment hosted by Adobe, can you please confirm if i contact them, will they be able to help me in addressing the issue?

If so, I shall close this post and reach out to them directly

Thanks,

SSB

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Sukrity_Wadhwa

Level 4

Yes, @surabattulasr, would recommend you to contact Adobe support for this query.

Thanks!

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Sukrity Wadhwa

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