Emoticons not working in ACC

Hello,

I see that we have possibility to insert emoticons in emails and sms but when looking into the enum list I see as below:

When trying using one of those I get "??" in the email after proofing. Can someone guide me? Are we missing some setup?

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Level 4

Do someone have a clue?

Community Advisor

You try using the UTF format directly in the templates. You can refer the link.

Regards

Akshay

Level 4

Thank you, it worked.

Can you explain why do we have this feature if it is not working? Is there a way to fix this issue permanently instead of doing this workaround?

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