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joyh90078710
joyh90078710
February 22, 2019
Solved

Emails being delivered as text

  • February 22, 2019
  • 1 reply
  • 976 views

Hello everyone!

Hoping to ask for some help with something we are experiencing. We started noticing that a high percentage of our emails are being delivered as text. Currently, in the "delivery" section of properties we have "use recipient preferences" selected. It seems unusual that a high number of people would suddenly have changed their mail setting to "text only". Has anyone else experienced this, and if so, any ideas on how we might resolve this?


Thanks in advance for your help.

Best,

Joy

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    Best answer by Jonathon_wodnicki

    Hi,

    Use Generic query editor (under Tools menu at the top), to group recipients by @emailFormat, adding a count(@id) col to break them out.

    Thanks,

    -Jon

    1 reply

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity AdvisorAccepted solution
    Community Advisor
    February 23, 2019

    Hi,

    Use Generic query editor (under Tools menu at the top), to group recipients by @emailFormat, adding a count(@id) col to break them out.

    Thanks,

    -Jon

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