Duplicated Subscriptions in Push Android/iOS applications

Question

Hello, i'm having a concept question,

My acc instance is having duplicated subscriptions of the same recipient, IE, same userKey, different registration token.

Which one is the correct registration token? How should I treat this situation? Why is this happening at all?

thank you in advance!

ParthaSarathy · Accepted Answer

Hi @campaignerforlife ,You need to consider latest Registration date (@registrationDate)

Manoj_Kumar · Answer

Hello @campaignerforlife

AC does not update the opt-out status. So it can have multiple token for the same customers.

This situation arises when a user operates multiple devices.

The approach depends entirely on the use case, do you want to target the customer or the device?

For instance, banking and ride-sharing apps typically send push notifications to the customer, ensuring that all associated devices receive the notification.

However, targeting a specific device can present challenges. For example, what if push notifications are disabled on the most recently registered device?

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