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richac96395021
richac96395021
Level 4
May 12, 2019 3:43 PM UTC
Solved

Domain Configuration in Message Center

Hi Team,

We have a message center use case to be implemented for Hybrid ACM Installation, I had a query whether we can use same sending email domains for Mid-sourcing and RT server. If not do we need to ramp up the sending domain used in RT server.

with regards,

Richa Chaubey

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    Jonathon_wodnicki
    Jonathon_wodnickiAccepted solution
    Community Advisor
    May 13, 2019 2:08 PM UTC

    Hi,

    Adobe-hosted Message Center uses a different subdomain for each instance, and I believe different IP's that would need to be warmed.

    Thanks,

    -Jon

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    5 replies

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity AdvisorAccepted solution
    Community Advisor
    May 13, 2019 2:08 PM UTC

    Hi,

    Adobe-hosted Message Center uses a different subdomain for each instance, and I believe different IP's that would need to be warmed.

    Thanks,

    -Jon

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      Craig_Thonis
      Adobe Employee
      Craig_ThonisAdobe Employee
      Adobe Employee
      May 14, 2019 2:44 PM UTC

      Jon is correct here.  Separate subdomains would be used along with different IPs and a warmup would be required.

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        richac96395021
        richac96395021Author
        Level 4
        Jun 4, 2019 5:18 AM UTC

        Hi All,

        Adding to my query, Please let me know what will be the process for doing the IP warmup activity in case of Message Centre.

        with regards,

        Richa Chaubey

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        Craig_Thonis
        Adobe Employee
        Craig_ThonisAdobe Employee
        Adobe Employee
        Jun 4, 2019 12:11 PM UTC

        Hi Richa,

        Typically an IP warmup would involve the Adobe Campaign Deliverability team.  To engage them, reach out to your Account Manager/CSM, Adobe Campaign Support if you don't already have a contact.  If you do already have a Deliverability contact you can reach out to them directly to request the warmup.

        Once engaged Adobe Deliverability can walk you through the warmup process.

        Regards,

        Craig

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        DavidKangni
        Adobe Champion and Community Advisor
        DavidKangniAdobe Champion and Community Advisor
        Adobe Champion and Community Advisor
        Jun 5, 2019 3:47 AM UTC

        Hi Richa,

        There is no need to do a IP warmup with Message Center as it's transactional message. The only limitation is the number of calls you can make to MC server as it's subject to limitation. You should contact your account manager  to have the number of calls you subscribed to.

        Also keep in mind you have a technical limitation of 300 TPS for Adobe Server per default.

        Thanks

        David

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        David Kangni
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