Does not tracking when with Recipients selected in Target Mapping | Community
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smarquro1
Level 2
August 5, 2022
Solved

Does not tracking when with Recipients selected in Target Mapping

  • August 5, 2022
  • 3 replies
  • 1740 views

Hi,

 

When sending a delivery using a population from a file I select the "External file()" option in the Target mapping box:

and the tracking runs normally:

 

 

but when I select the "Recipients (nms:recipient)" option, the tracking fails, does not tracking anything:

 

by the way, for the "Recipients (nms:recipient)" option, in the Next windows Format of the file I select "Email (@email)" option in the Destination path:

and click Finish and Ok, if I go back to see the configuration saved, this option is missing:

 

I want to know why this happens, and how to fix it.

 

Thanks.

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Best answer by David_Loyd

Think of the Targeting Dimension as the table you have to use with that delivery type.

https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/using-delivery-templates/selecting-a-target-mapping.html?lang=en

By default, delivery templates target Recipients. Their target mapping therefore uses the fields of the nms:recipient table. Adobe Campaign offers other target mappings for your deliveries, to be used based on your needs.

Name Use Standard schema
Recipients Deliver to recipients of the Adobe Campaign database nms:recipient
Visitors Deliver to visitors whose profiles have been collected via referral (viral marketing) or via social networks (Facebook, Twitter) for instance. mns:visitor
Subscriptions Deliver to recipients who are subscribed to an information service such as a newsletter nms:subscription
Visitor subscriptions Deliver to visitors who are subscribed to an information service nms:visitorSub
Service Publish to a Twitter account or a Facebook page nms:service
Operators Deliver to Adobe Campaign operators nms:operator
External file Deliver via a file that contains all information needed for delivery No linked schema, no target entered

3 replies

I
Adobe Employee
imicuAdobe Employee
Adobe Employee
August 5, 2022

Hi,

 

Is the delivery successful when using nms:recipient mapping? If there are no emails sent, there will be nothing to track, so you need to ensure first that the delivery is working as expected.

David_Loyd
Adobe Employee
David_LoydAdobe Employee
Adobe Employee
August 5, 2022

Check the Target Dimension on your delivery types. Could be that certain Delivery templates are configured for specific schemas. 

https://experienceleague.adobe.com/docs/campaign-classic/using/configuring-campaign-classic/use-a-custom-recipient-table/target-mapping.html?lang=en

 

    S
    smarquro1Author
    Level 2
    August 8, 2022

    The Target Dimension for both types are:

    External File:

     

    Recipient:

     

    It seems that the difference between one and the other is the targeting,

     

    but I still don't understand how when selecting Recipients, which has as Targeting dimension the recipients of the database, it does not perform tracking.

     

    Thanks.

     

    David_Loyd
    Adobe Employee
    David_LoydAdobe EmployeeAccepted solution
    Adobe Employee
    August 8, 2022

    Think of the Targeting Dimension as the table you have to use with that delivery type.

    https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/using-delivery-templates/selecting-a-target-mapping.html?lang=en

    By default, delivery templates target Recipients. Their target mapping therefore uses the fields of the nms:recipient table. Adobe Campaign offers other target mappings for your deliveries, to be used based on your needs.

    Name Use Standard schema
    Recipients Deliver to recipients of the Adobe Campaign database nms:recipient
    Visitors Deliver to visitors whose profiles have been collected via referral (viral marketing) or via social networks (Facebook, Twitter) for instance. mns:visitor
    Subscriptions Deliver to recipients who are subscribed to an information service such as a newsletter nms:subscription
    Visitor subscriptions Deliver to visitors who are subscribed to an information service nms:visitorSub
    Service Publish to a Twitter account or a Facebook page nms:service
    Operators Deliver to Adobe Campaign operators nms:operator
    External file Deliver via a file that contains all information needed for delivery No linked schema, no target entered
      Sukrity_Wadhwa
      Community Manager
      Sukrity_WadhwaCommunity Manager
      Community Manager
      August 18, 2022

      Hi @smarquro1,

      Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
      Thanks!

      Sukrity Wadhwa
      S
      smarquro1Author
      Level 2
      September 8, 2022

      Hi @sukrity_wadhwa,

       

      Yes, all the answers helped me for understanding more about it, in summary:

      The option of external file in the delivery, should only use External file target mapping, and therefore when using Nms:recipient or another table, it is not returning the tracking as there is no link.

       

      Thanks.

        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        September 8, 2022

        Thanks for letting us know! 🙂

        Sukrity Wadhwa
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