determining if an email was opened after a 5 minute wait activity

Question

Hello, I have a question that would seem rather simple but I cannot figure it out. I have a WF that sends an email followed by a 5-minute wait activity, after that, I have a split that identifies if an email was opened or not. if opened send another email if not opened do nothing.

In all my test it doesn't matter whether I open an email or not, the WF sends both my test emails through "opened email branch" after the five minute wait

here are the rules I have in the split activity.

a snapshot of my WF

AmineAbedour · Accepted Answer

Hello @edwardr28531298

In addition to what @marcel_szimonisz said, your conditions on the split activity are not correct.

You are asking if the recipient have a tracking log but you are not checking if the tracking log comes from this specific delivery or not.

That why all your tests go through "opened email brach".

BR,

Amine

Marcel_Szimonisz · Answer

Hello @edwardr28531298 ,it is not impossible but the out of the box technical workflow is scheduled to pull tracking logs every hour so in order to get you 5-minutes-after-opened tracking logs you might refresh it manually or set another temporary technical workflow syncing the logs every 5 minutes.  Also you need to make sure that the messages are delivered because sometimes it takes more than 5 minutes to deliver the messages. So I would wait more than 5 minutes. BR,Marcel

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