Delivery template encoding issues | Community

Marcel_Szimonisz

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Community Advisor

Question

Delivery template encoding issues

Forum|Forum|1 year ago
March 5, 2024
1 reply
1141 views

Hell Dear Campaigners,
we have issues with encoding in the delivery tempalates when using languages like arabic, chinese or japanese.

I encoded the files into utf-8 BOM (not sure why but adobe campagin could display characters correctly)
We send proofs open and close email couple of times and suddenly all characters turn into ???

It seems like there is some preprocessing running when opening a tempalte. I think I seen somewhere that you can turn this feature off but not sure if it is just me making it up.

Anyway any idea what is going on?

Marcel Szimonisz

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Community Advisor

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Hello @marcel_szimonisz

Did you try using the force encoding?

You can force the encoding for Arabic, Chinese and Japanese languages there.

Manoj | https://themartech.pro

Marcel_Szimonisz

Community Advisor

Author

Community Advisor

Hello @_manoj_kumar_ ,

this did not do a change to the email delivered. We check the database encoding and will come back

Marcel

Marcel_Szimonisz

Community Advisor

Author

Community Advisor

Hello @_manoj_kumar_,

we have Latin1_General_100_CI_AS set to MSSQL and this seems not to be covering chinese,arabic etc.

I could not find any recommendations what we should use.. I would go with UTF-8 -> LATIN1_GENERAL_100_CI_AS_SC_UTF8

Marcel