Delivery Routing issue - The output message for recipient 'xxxxxxxxxxxx' is empty. | Community
Skip to main content
somasundaram_h
Community Advisor
somasundaram_hCommunity Advisor
Community Advisor
September 18, 2019
Solved

Delivery Routing issue - The output message for recipient 'xxxxxxxxxxxx' is empty.

  • September 18, 2019
  • 3 replies
  • 11268 views

Hello all,

I'm facing an issue while creating a new channel in the delivery type.

- I've created a new channel in the enumeration in the delivery data schema.

- I've mapped to recipient in the target mapping

- While executing the delivery, it's showing the following error.

Error: "The output message for recipient 'xxxxx' is empty." Document delivery has been canceled for this recipient. (iRc=-53)

My assumption is the output generated through this delivery is not a valid one. There should be a linking issue from the delivery to the router.

Any help will be much appreciated.

Thanks,

Somasundaram

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by kapilKochar

    Hi,

    I have done similar to this and face no issue . Step which I followed

    A)  Added new channel for delivery by extended delivery schema

    B)  Created new external account for this channel . Delivery Mode in my case was External

    C)  Created delivery template by using above created External account

    I hope this helps.

    Thanks,

    Kapil

    3 replies

    Jyoti_Yadav
    Jyoti_Yadav
    Level 8
    September 19, 2019

    Hi Som,

    Does your delivery has any content?

    Test once the external account connection used in delivery, whether it is able to establish connection or not.

    What is the delivery type you are using?

    Thanks,

    Jyoti

      somasundaram_h
      Community Advisor
      somasundaram_hCommunity AdvisorAuthor
      Community Advisor
      September 19, 2019

      Hi Jyoti,

      I'm trying to use a custom delivery type. Eg: facebook/twitter with my custom delivery window option. I replicated SMS delivery inputform for the same. But content is not getting mapped. Any thoughts on this?

      Thanks,

      Somasundaram.

      Milan_Vucetic
      Milan_Vucetic
      Level 9
      February 15, 2020

      Hi @somasundaram_h 

       

      I have similar issue, did you find solution maybe? Do you have any helpful clue?

       

      Regards,

      Milan

      kapilKochar
      kapilKocharAccepted solution
      Level 6
      September 19, 2019

      Hi,

      I have done similar to this and face no issue . Step which I followed

      A)  Added new channel for delivery by extended delivery schema

      B)  Created new external account for this channel . Delivery Mode in my case was External

      C)  Created delivery template by using above created External account

      I hope this helps.

      Thanks,

      Kapil

        Terms & ConditionsAccessibility statement

        Loading footer...