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ShineV_
Level 4
Dec 22, 2022 6:43 PM UTC
Solved

Delivery is Stuck in Start Pending

Hi Team,

 

We are facing an issue all of a sudden in Staging V8 where Email's, SMS, Deliveries when executed gets stuck in Start Pending State. 

 

All technical workflows and services are running fine and email's gets triggered from Routing as Mid Sourcing and not via Internal Email Deilvery and SMS, WhatsApp Deliveries too stopped working.

 

 

 

Thanks,

Shine v.v

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Shubham_Goyal__
Shubham_Goyal__Accepted solution
Level 6
Dec 23, 2022 7:04 AM UTC

Hi @shinev_ ,

 

If it was working before and this is the first time it stopped then you must reach out to Adobe Support as there could be a problem with IP affinities or MTA, which will be troubleshooted by Adobe.

 

Br,

Shubham

~Thanks - Shubham Goyal (Enterprise Architect)
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5 replies

Shubham_Goyal__
Shubham_Goyal__Accepted solution
Level 6
Dec 23, 2022 7:04 AM UTC

Hi @shinev_ ,

 

If it was working before and this is the first time it stopped then you must reach out to Adobe Support as there could be a problem with IP affinities or MTA, which will be troubleshooted by Adobe.

 

Br,

Shubham

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~Thanks - Shubham Goyal (Enterprise Architect)
    ShineV_Author
    Level 4
    Dec 25, 2022 6:48 PM UTC

    Hi @shubham_goyal__ ,

     

    Thank you for your reply,

     

    Yes internal email delivery routing, SMS, WhatsApp were working fine, all of a sudden they stopped, have raised it to Adobe.

     

    Thanks,

    Shine v.v

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    ShrawanSaxena-1
    Adobe Employee
    ShrawanSaxena-1Adobe Employee
    Adobe Employee
    Jan 11, 2023 3:38 AM UTC

    Hi Shine,

    You can ask for a fresh MTA restart by killing all the pending processes. Usually, such errors comes when there is some issue at the MTA end.

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      akshaaga
      Adobe Employee
      akshaagaAdobe Employee
      Adobe Employee
      Jan 13, 2023 6:15 PM UTC

      @shinev_ - 

      Not sure if this is already addressed for you, but there is another reason for the deliveries to remain in "Start Pending status," which is when too many campaigns are running.

      The limit of simultaneous campaigns is defined in the NmsOperation_LimitConcurrency option.

      As per your usage/set-up, there might be a need to adjust this value. 

      You can check the following documentation for various reasons accountable for "Pending status" -

      https://helpx.adobe.com/campaign/kb/acc---delivery-in-start-pending-state0.html

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        Sukrity_Wadhwa
        Sukrity_Wadhwa
        Level 4
        Jan 25, 2023 12:02 PM UTC

        Hi @shinev_,

        Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
        Thanks!

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        Sukrity Wadhwa
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