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Elena919
September 18, 2020
Solved

Delivery blinking red

Hello,

 

I set up a workflow but my delivery is not processing it keeps blinking red.

 

This is the error message I am receiving but I am not sure how to resolve this

 

 

 

Can someone please help with this issue? 

 

Best,

Elena

 

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Jonathon_wodnicki
Jonathon_wodnickiAccepted solution
Community Advisor
September 21, 2020

Hi,

 

You can see the log for the delivery on the campaign's dashboard tab, in the top right.

 

Thanks,

-Jon

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3 replies

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity AdvisorAccepted solution
Community Advisor
September 21, 2020

Hi,

 

You can see the log for the delivery on the campaign's dashboard tab, in the top right.

 

Thanks,

-Jon

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    Marcel_Szimonisz
    Community Advisor
    Marcel_SzimoniszCommunity Advisor
    Community Advisor
    September 29, 2020

    Hello @elena919 

    Send us the delivery audit log please

    It could be:

    • email or error email is not authorized - add new sender mask in the deployment wizard
    • wrong encoded characters in the html with error message "Error while parsing XML string" - need to find the character and replace it in eg. notepad++ or any other text editor which can show special characters.
    • wrong target defined in "Delivery" activity 

     

    • and plenty more  i have not seen yet

    Marcel

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      Sukrity_Wadhwa
      Adobe Employee
      Sukrity_WadhwaAdobe Employee
      Adobe Employee
      October 1, 2020

      Hi @elena919,

      Were you able to resolve this query with the given solution or do you need more help from us? Please let us know.

      Thanks!

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      Sukrity Wadhwa
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