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justinat1137566
justinat1137566
Level 2
August 3, 2018

Deleting Operator

  • August 3, 2018
  • 1 reply
  • 5993 views

Hello! Is there a way to delete an operator who has created something in AC? We tried to delete an operator but encountered the following error:

It seems like the only way to delete this operator is to remove / update all the links to another operator but this doesn't seem right as it impacts audit trail and accountability. The reason why we need to delete the operator is because this person has left the company. What is the best practice in this case? Do we just disabled the account? Is there any way to delete operator if it is required?

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    1 reply

    vraghav
    Adobe Employee
    vraghavAdobe Employee
    Adobe Employee
    August 3, 2018

    You should always disable the user to avoid inconsistencies.

    Disabling the operator is possible from the Edit >> Access rights tab of operator window

    justinat1137566
    justinat1137566Author
    Level 2
    August 3, 2018

    Hi Vipul! Thanks for the quick response! So apart from disabling the account, there is no way to delete the operator?

      vraghav
      Adobe Employee
      vraghavAdobe Employee
      Adobe Employee
      August 4, 2018

      Hi justinat1137566,

      You can absolutely delete an operator but there is no factory solution that will work for you. So an operator can be associated with mutliple entities like workflows, deliveries, custom entities based on your business requirement.

      Depending upon the links you have created with operator schema, the operator might act as a parent record to many child records and hence trying to delete a parent can be prohibited (like what you are observing here). The option then will be to delete the  child record or associate the child record with some other operator and once all the links have been broken, then delete the operator.

      Regards,
      Vipul

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