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Darren_Bowers
Darren_Bowers
Level 9
Oct 20, 2020 11:21 PM UTC
Solved

Customising Campaign Classic hosted MC instance

Has anyone customised an Adobe-hosted MC execution instance before?

We don't have direct access to these instances other than the "mc" web service account to send RT messages. You can't log into the instance with this account directly.

What steps did you have to go through to develop any hosted Message Center customisations? (e.g. Custom RT events, JS, data enrichments, custom routing, etc)

Thanks

Darren

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Craig_Thonis
Craig_ThonisAccepted solution
Adobe Employee
Oct 22, 2020 5:14 PM UTC

Hi Darren,

 

The MC Execution instances are deliberately restricted to prevent this very thing.  Most everything should be able to be done on the MC Control instance.

 

That said, if you have a specific business case where a change is necessary, please reach out to an Adobe Professional Services Consultant or to Campaign Support.  In some cases exceptions can be made, but they need to be evaluated by Adobe first.

 

Regards,

Craig

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2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
Oct 22, 2020 5:14 PM UTC

Hi Darren,

 

The MC Execution instances are deliberately restricted to prevent this very thing.  Most everything should be able to be done on the MC Control instance.

 

That said, if you have a specific business case where a change is necessary, please reach out to an Adobe Professional Services Consultant or to Campaign Support.  In some cases exceptions can be made, but they need to be evaluated by Adobe first.

 

Regards,

Craig

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Darren_Bowers
Darren_BowersAuthor
Level 9
Oct 22, 2020 10:39 PM UTC
Thanks @cragthonis. I have been talking to support about this as well and you are correct. Its a shame as we would have likeded the ability to easily develop some additional functionality to enrich and re-route messages but we will probabaly use the resources to create a microsite internally to do this if we decide to use MC for transactional messaging. Cheers Darren
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