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ParthaSarathy
ParthaSarathyAccepted solution
Community Advisor
Jun 14, 2023 1:45 PM UTC

Hi @alnavarg ,

Other campaign users of your instance also facing the same issue while login?

In general, User will get WDB-200000 error, When you try to use incorrect database password or your database is currently unavailable to take new requests.

 

Check with your database team or create an Adobe support ticket.

You can raise Adobe support ticket by sign in to https://adminconsole.adobe.com/ > Support > Support cases > Create case > provide all the details asked in case ticket.

If you don't have Adobe admin console access, contact your system administrator. 

~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
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8 replies

LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity Advisor
Community Advisor
Jun 12, 2023 3:23 PM UTC

Hi @alnavarg ,

 

Please check whether your IP Address is whitelisted in Control Panel, if not please whitelist it and re-check again.

 

Regards,

Pravallika.

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    alnavarg
    alnavargAuthor
    Level 4
    Jun 13, 2023 8:50 AM UTC

    We continue with the error and today is worst 

     

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      alnavarg
      alnavargAuthor
      Level 4
      Jun 13, 2023 8:51 AM UTC

      We continue with the error and today is worst 

       

       

      Translate
      ParthaSarathy
      Community Advisor
      ParthaSarathyCommunity AdvisorAccepted solution
      Community Advisor
      Jun 14, 2023 1:45 PM UTC

      Hi @alnavarg ,

      Other campaign users of your instance also facing the same issue while login?

      In general, User will get WDB-200000 error, When you try to use incorrect database password or your database is currently unavailable to take new requests.

       

      Check with your database team or create an Adobe support ticket.

      You can raise Adobe support ticket by sign in to https://adminconsole.adobe.com/ > Support > Support cases > Create case > provide all the details asked in case ticket.

      If you don't have Adobe admin console access, contact your system administrator. 

      Translate
      ~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
        alnavarg
        alnavargAuthor
        Level 4
        Jun 14, 2023 1:49 PM UTC

        @parthasarathy 

        The error happens to the whole team

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          adobechat
          adobechat
          Level 5
          Jun 14, 2023 8:48 PM UTC

          hi @alnavarg is this resolved? Was any build upgrade carried out? TBH lot of avenues to go through to debug this and community is not the right place, please raise it with your Adobe support as its related to your instance / client.

          Thanks

          Madhan

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          Manoj_Kumar
          Community Advisor
          Manoj_KumarCommunity Advisor
          Community Advisor
          Jun 15, 2023 6:23 AM UTC

          It looks like the credentials of the DB were changed. Where is this instance hosted? It is on a local machine or provisioned by Adobe?

           

          If provisioned by Adobe, then create a support ticket.

          If it is a self-hosted instance, then update the credentials in the config file.

          Translate
          Manoj  | https://themartech.pro
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