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PayalYa
Level 1
Jul 17, 2026 1:19 PM UTC
Question

Can we use a domain to send transactional emails from Adobe Campaign V8 ?

Business requirement is to use direct domain to send out transactional emails from Adobe Campaign V8. In Control Panel, it throwing a warning says its Apex domain and sub-domain should use.

    2 replies

    MasonReed11
    MasonReed11
    Level 2
    Jul 26, 2026 6:49 AM UTC

    Adobe Campaign V8 generally expects a dedicated subdomain for transactional email sending rather than the apex/root domain. Create a subdomain (such as email.yourdomain.com) and configure the required DNS records (SPF, DKIM, DMARC, tracking) through the Control Panel.

    Using the apex domain may trigger warnings because it can impact email reputation and DNS management. If the business must use the root domain, confirm with Adobe Support whether your setup is supported or requires an exception.

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      PayalYaAuthor
      Level 1
      Jul 27, 2026 12:41 PM UTC

      Thanks for the input! We did check with Adobe Team and they said Control panel is not designed to accept apex domain config and need to config sub-domains only.

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