Build Upgrade Previos (PRE) - Release version 7.3.3 build 9359 - Error method SOAP | Community
Skip to main content
acc_acs
acc_acs
Level 3
September 18, 2023
Solved

Build Upgrade Previos (PRE) - Release version 7.3.3 build 9359 - Error method SOAP

  • September 18, 2023
  • 2 replies
  • 1465 views

Hi there!

I'm working on the version upgrade and there are several errors to resolve. This is the first time I'm working with this type of error.

One of the errors is "SOP-330006 The method 'SaveMarketingBuildNumber' is not defined in SOAP service 'xtk:session'. (iRc=-53)"

How do I solve this problem?

Regards

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Marcel_Szimonisz

    Hello @acc_acs ,

    have you tried to install correct package, have you followed the guide? What OS is the instance on?

     

    The official guide:
    https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/updating-adobe-campaign/build-upgrade.html?lang=en

    https://experienceleague.adobe.com/docs/campaign-classic/using/monitoring-campaign-classic/updating-adobe-campaign/upgrading.html?lang=en

    Marcel


    We never had problem, it was installed as package on linux dsitrubution, when followed the guide.

    2 replies

    AdobeCampaignConsultantJr
    AdobeCampaignConsultantJr
    Level 2
    September 18, 2023

    Hi!

    What I know about this is:
    "indicates that you are trying to call a method called 'SaveMarketingBuildNumber' in the SOAP service 'xtk:session', but this method is not defined or available in the service."


    But I don't know how to solve it. I hope this helps at least as a start to arriving at your solution.

     

    Regards

      Marcel_Szimonisz
      Community Advisor
      Marcel_SzimoniszCommunity Advisor
      Community Advisor
      September 18, 2023

      Hello @acc_acs ,

      where do you get this error? Session is built in schema that you do not have access to or cannot be extended. Is it not a cache problem? Can you clear the cache for you console rich client? 

      Also can you try to locate it in WSDL file? <serverurl>/nl/jsp/schemawsdl.jsp?schema=xtk:session

       



      Marcel Szimonisz

        acc_acs
        acc_acsAuthor
        Level 3
        September 18, 2023

        Hi @marcel_szimonisz 

        Thanks for ,your response and for your time! But I've never done this and I'm still a little confused how do I solve this.

        I found this error from an upgrade attempt log I received from the customer.
        I found in the WSDL several references to this "xtk_session" service that you mentioned.
        I understand little about this part. But as the @adobecampaignconsultantjr  replied, that the method is not defined or available. I really still don't know what the problem might be or how to solve it.

        If possible and if you have some time, of course, if you could give me some kind of checklist or steps that I can review or follow to try to come up with a solution, I would really appreciate it.

         

        Regards

          Terms & ConditionsAccessibility statement

          Loading footer...