Hi, if an user marks an email as spam or unsubscribes from an email, will the profile be denylisted for that particular channel but continue to receive communications for other channels? Do the terms blacklist and denylist mean the same thing here?
Hi @sanjana12 ,
Blacklist and denylist are same. If a recipient unsubscribe from email channel, blackListEmail will be set as 'Yes' in recipient schema - So the same record won'y get targetd next for email channel; But the recipient same recipient will continue receiving communication from other channels.
There is an another field 'No longer contact by any channel'. If any of the recipient has value as 'yes' here, then this recipient won't be receiving any communications form any channel. You can find these fields in recipient schema,
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