Skip to main content
Adobe Employee
SmritiFotedarAdobe Employee
Adobe Employee
Jul 5, 2022 1:22 PM UTC
Solved

Ambiguous subscription data

In subscription history, the number of recipient who has subscribed to the service is 1,52,685 . While in worflow, i am targeting 13,880 .I have tried truncating and then re-running the worklfow. I am unable to resolve this conflict. Kindly help.

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Manoj_Kumar
Manoj_KumarAccepted solution
Community Advisor
Jul 7, 2022 1:49 AM UTC

Still if I want to get the refreshed list of the subscribers. How can i delete the previous records and show only current subscribers.


@smritifotedar You will have to delete the data using the update data activity.

Manoj  | https://themartech.pro
View in thread

7 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
Jul 6, 2022 3:13 AM UTC

Hello @smritifotedar 

 

Looks like your subscription service already had some subscribers and you added additional 13,880 subscribers. Maybe this is why the counts are different.

 

 

Translate
Manoj  | https://themartech.pro
Adobe Employee
SmritiFotedarAdobe EmployeeAuthor
Adobe Employee
Jul 6, 2022 5:04 AM UTC

No thatnot the case, As i have deleted all the subscribers and then restarted the workflow. Still, it is giving me the same count.

Translate
Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
Jul 6, 2022 5:08 AM UTC

Hello @smritifotedar 

 

Even you delete the customers from the service. It retains the history as unsubscribed in the history tab.

Add a condition of Action = ' Subscribed'  in the filters.

Translate
Manoj  | https://themartech.pro
    Krishnanunni
    Krishnanunni
    Level 4
    Jul 8, 2022 10:42 AM UTC

    Hi @smritifotedar ,

    Probably you might have missed to unregister the records that you have deleted from recipients. Subscription service stores the recipient primary key unless we delete from the subscription table or calling unregister before deleting.

    Translate
      Sukrity_Wadhwa
      Sukrity_Wadhwa
      Level 4
      Jul 21, 2022 11:27 AM UTC

      Hi @smritifotedar,

      Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
      Thanks!

      Translate
      Sukrity Wadhwa
      Terms & ConditionsAccessibility statement

      Loading footer...