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rahulkad29786
rahulkad29786
Level 4
April 13, 2024
Question

Alternate way for Implementation of One-Click List Unsubscribe solution

  • April 13, 2024
  • 1 reply
  • 2733 views

Hi,
We are trying to implement the One Click List-Unsubscribe solution for our gmail addresses.
Unlike the provided adobe documentation steps we are trying to use dynamic JSSP code to have the logic for updating the recipient flag post the user clicks on "Unsubscription link".
But we are facing an issue that when a user clicks on Unsubscription link in gmail , it shows the message for unsubscribed but still the link to unsubscribe is visible and when he clicks on it again it follows the mailto Option approach and redirects to website to unsubscribe.

please suggest for any alternative approach for implementing the One click list unsubscribe solution.

 

Thanks in advance.

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1 reply

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
April 15, 2024

Hello @rahulkad29786 

 

This is expected. The link will be visible even if the recipient has clicked on the unsubscribe link.

 

The only option we have is to either add mail to option or an external link.

Manoj  | https://themartech.pro
rahulkad29786
rahulkad29786Author
Level 4
April 15, 2024

Hi @_manoj_kumar_ ,
Thanks for your response. But my concern is that even after adding the required code logic for One-Click List Unsubscribe and trying that via both Typology rule and SMTP header, the Unsubscribe link is going to mail to option, i.e when I click on "unsubscribe" link in the email, it shows the below message,

 

but still the blacklist flag is not updated in backend DB and when i reclick on that unsubscribe link, it gives a pop-up to redirect to website and then further it updates the flag, which seems Incorrect.
Because ideally the List-Unsubscribe should be working on first click.

Is it possible to share your implementation steps or approach.

Thanks


Manoj_Kumar
Community Advisor
Manoj_KumarCommunity Advisor
Community Advisor
April 15, 2024

Hello @rahulkad29786 

 

When you click on the Unsubscribe link it won't open the page. The way it works is Gmail will open the link in the backend and that should update the flag. You will have to pass the recipient id in the Dynamic JSSP page and it should work like the example given in the document.

 

What URL you are using in the one click optout?

Manoj  | https://themartech.pro
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