Alert activity

Forum|Forum|2 years ago
October 5, 2023
1 reply
1185 views

I am trying to use the alert activity but I am getting an error saying that the record does not exist in database. I have added the operator to the workflow execution group.

I have attached the error screenshot.

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Best answer by Marcel_Szimonisz

Hello @jayan_sk,

each alert uses OOB delivery template, I have experienced same error when:

move packages from environment to environment. -> you just need to pick up the template again
you do not have necesarry rights -> ask for rights
indeed it does not exist -> create new one

Marcel Szimonisz

MarTech Consultant
for more tips visit my blog
https://www.martechnotes.com/

Marcel_Szimonisz

Accepted solution

Community Advisor

Hello @jayan_sk,

each alert uses OOB delivery template, I have experienced same error when:

move packages from environment to environment. -> you just need to pick up the template again
you do not have necesarry rights -> ask for rights
indeed it does not exist -> create new one

Marcel Szimonisz

MarTech Consultant
for more tips visit my blog
https://www.martechnotes.com/