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sbalustar
Jun 2, 2020 12:12 AM UTC
Solved

Adobe MC RT connection issue

Team,

 

I am trying to call the Adobe MC Rt instance from my development environment using the PushEvents method and getting the below error.

rg.springframework.ws.client.WebServiceTransportException: Forbidden [403]

 

Here is the SoapRequest details which i get it from the log.

 

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><ns2:PushEvents xmlns:ns2="urn:nms:rtEvent"><ns2:sessiontoken>mc/*****</ns2:sessiontoken><domEventCollection><Events><rtEvent email="myemail" type="test_template" wishedChannel="0"><ctx><enrollee>1234</enrollee><amount>12.56</amount></ctx></rtEvent></Events></domEventCollection></ns2:PushEvents></SOAP-ENV:Body></SOAP-ENV:Envelope>

 

The same request is working from  Localmachine, tested it via the soap client.

 

I reached out the Adobe Support team, and they mentioned this could be the issue with the IPwhitelisting and shared my server ip addresses with them and whitelisted in the RT instances.

 

Stil seeing the same issues.

 

Note: I don't think this is a network connectivity issues , because the token api is working but not the pushEvents.

 

 

I have created a support ticket with P1 priority and Adobe support team is work on it for the last 4 days.

Appreciate your help on this.

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DavidKangni
DavidKangniAccepted solution
Adobe Champion and Community Advisor
Jun 2, 2020 2:16 AM UTC

HI,

 

instead of using mc and password, please use the session token as below.

Thanks

David

David Kangni
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4 replies

DavidKangni
Adobe Champion and Community Advisor
DavidKangniAdobe Champion and Community AdvisorAccepted solution
Adobe Champion and Community Advisor
Jun 2, 2020 2:16 AM UTC

HI,

 

instead of using mc and password, please use the session token as below.

Thanks

David

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David Kangni
    Jyoti_Yadav
    Jyoti_Yadav
    Level 8
    Jun 3, 2020 5:35 AM UTC

    Hi,

     You need to provide sessionToken instead of username/password combination, if in your <config> file,
    <securityZone allowDebug="true" allowHTTP="false" allowSQLInjection="false" label="Private Network (VPN)"
    name="vpn" showErrors="true" allowUserPassword="false">

     

    allowUserPassword= helps you to pass user/password combination.

     

    Thanks.

     

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    sbalustarAuthor
    Jun 5, 2020 7:31 AM UTC

    @jyoti_yadav , Thank for your response. This is the issue with IPWhitelisting and Adobe support team have not done it properly.

     

    I have a one more questions. Adobe RT instance is throwing 403 Forbidden error for the below cases.

    1)User Supplied Invalid token

    2) Ipwhitelisting issues.

     

    Is there a way to know the exact failure based on the Response message? The reason is if this is the issue with token, we will request for a new token and call the RtEvent api.

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