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priya_vinoth
Level 2
July 20, 2021
Solved

adobe campaign - Image hosting location issue

  • July 20, 2021
  • 9 replies
  • 4707 views

 

We get the above instance from the Adobe campaign team to all the existing images hosted on the location https://www.elsevier.com/__data/assets/image/.

 

however, if I re-upload the same images to the file repository http://media.journals.elsevier.com/content/files/, it resolves the issue. 

 

I am totally unaware of the Campaign execution, but I would like to avoid this double work just for HTMLs creation, is this something to do the configuration with Adobe campaign 7 to allow all urls?

 

Just thinking if the images uploaded to the host http://media.journals.elsevier.com/content/files/

can execute the campaign with a larger group of recipients, then the same image uploaded to https://www.elsevier.com/__data/assets/image/  should also be working, if the image is publically visible.


-Adobe campaign experts please advise

 

In few chances, we were successfully able to send something using images hosted on the location https://www.elsevier.com/__data/assets/image/ if we run tests/proofing. The issue is not definitely being caused by images hosted on the dataset location. Sometimes the mailings work with images from here, sometimes they don’t. It tends to be large-scale mailings that fail. The dataset image hosting location is the only common thread, so we are rehosting all the images.

 

do I have any solution to fix this issue that avoids double-work(re-hosting) of images

 

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    Best answer by Kishore_Padamata

    Hello @priya_vinoth 
    This is how it works, when you chose "upload images" in email delivery
    During the preparation of delivery, the process will

    - download the external image

    - save in a local path

    - upload the image from local path to public resources host

    Now, referring to the error you are facing. It is failing at "Download the external image".

    Few things to note, 
    Downloading is not happening on the ACC client user PC (where you login to ACC client to manage operations).
    Downloading is happening on the ACC server.

    Meaning, ACC server should have access to the External Image.

    Now, please check if the ACC server has access. I strongly believe, it doesn't.

    And upon whitelisting the necessary network firewalls, give it a try. It should work as designed.

     

    Hope this helps!

    9 replies

    Manoj_Kumar
    Community Advisor
    Manoj_KumarCommunity Advisor
    Community Advisor
    July 20, 2021

    Hello @priya_vinoth 

     

    I just tried accessing the image given in your screenshot.  The URL is not accessible publicly. Maybe that is why Campaign was not able to download it from that particular domain.

     

    and media.journals.elservier seems to be open to the public. That is why the images are working from this domain.

     

     

     

     

    Manoj     Find me on LinkedIn
      P
      priya_vinothAuthor
      Level 2
      July 21, 2021

      Hi @_manoj_kumar_, thanks for the response, would you be able to view this link https://www.elsevier.com/__data/assets/image/0012/760989/marc-masen.jpg 

       

      not just one image, all the live image, uploaded to above dataset location is not working with campaign execution

        Manoj_Kumar
        Community Advisor
        Manoj_KumarCommunity Advisor
        Community Advisor
        July 21, 2021
        Yes, this URL is working for me.
        Manoj     Find me on LinkedIn
        P
        priya_vinothAuthor
        Level 2
        July 21, 2021

        I have never worked with an adobe campaign, I believe the issue is not with hosting as a developer,
        should the campaign team do further investigation from the Adobe Campaign 7 side, do they need to do any additional setting/configuration to allow those URLs.

         

        Just thinking if the images uploaded to the host http://media.journals.elsevier.com/content/files/ can execute the campaign with a larger group of recipients, then the same image uploaded to https://www.elsevier.com/__data/assets/image/ should also be working, if the image is publically visible.


        -Adobe campaign experts please advise

          Manoj_Kumar
          Community Advisor
          Manoj_KumarCommunity Advisor
          Community Advisor
          July 21, 2021
          Yes, It should work only if the image is publicly visible/accessible.
          Manoj     Find me on LinkedIn
          M
          minakshis868318
          Level 2
          July 21, 2021
          Hi Priya, even i am not able to access any of the links given except-https://www.elsevier.com/__data/assets/image/0012/760989/marc-masen.jpg. This usually happens whenever the links are not gone live/publicly hosted
          P
          priya_vinothAuthor
          Level 2
          July 21, 2021
          https://www.elsevier.com/__data/assets/image/0009/1020330/bio-Koelle.jpg this is live, still this url is not visible?
          Manoj_Kumar
          Community Advisor
          Manoj_KumarCommunity Advisor
          Community Advisor
          July 21, 2021
          Yes, I am able to access this image now.
          Manoj     Find me on LinkedIn
          M
          minakshis868318
          Level 2
          July 21, 2021
          Yes the link is accessible- https://www.elsevier.com/__data/assets/image/0009/1020330/bio-Koelle.jpg
          Sukrity_Wadhwa
          Community Manager
          Sukrity_WadhwaCommunity Manager
          Community Manager
          August 4, 2021

          Hi @priya_vinoth,

          Were you able to resolve this query or do you still need more help here? Do let us know.

          Thanks!

          Sukrity Wadhwa
          P
          priya_vinothAuthor
          Level 2
          August 11, 2021

          @sukrity_wadhwa Not able to resolve the issue, adobe still throws error while sending large -scale mailing list, however we found the host is not reating issue. we tested with 301 Redirect Checker | Check HTTP redirects and their response codes,

           

          all the images under https://www.elsevier.com/__data are OK, not able to find the root cause, but i believe this is something to be fixed from adobe side.

          Kishore_Padamata
          Adobe Employee
          Kishore_PadamataAdobe EmployeeAccepted solution
          Adobe Employee
          August 13, 2021

          Hello @priya_vinoth 
          This is how it works, when you chose "upload images" in email delivery
          During the preparation of delivery, the process will

          - download the external image

          - save in a local path

          - upload the image from local path to public resources host

          Now, referring to the error you are facing. It is failing at "Download the external image".

          Few things to note, 
          Downloading is not happening on the ACC client user PC (where you login to ACC client to manage operations).
          Downloading is happening on the ACC server.

          Meaning, ACC server should have access to the External Image.

          Now, please check if the ACC server has access. I strongly believe, it doesn't.

          And upon whitelisting the necessary network firewalls, give it a try. It should work as designed.

           

          Hope this helps!

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