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H
harikrishna_dev76
Level 2
March 14, 2024
Solved

Adobe Campaign Control Panel Access

  • March 14, 2024
  • 1 reply
  • 1535 views

Hi All,

 

We are full On-Prem Adobe Campaign Classic V7.

 

I was given the System Administrator access by licensing group, but I do not see the 'Campaign Control Panel' in the quick access list. Am I missing anything here. Please guide on how to access the 'Campaign control panel'.

 

Thanks & Regards,

Hari Krishna D

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Best answer by Craig_Thonis

Hi @_manoj_kumar_ 

 

Control panel also to deal with the domain delegations, IP warming . How can we achieve these without the access to the Campaign Control panel.

 

Let me know your thoughts.

 

Thanks & Regards,

Hari Krishna D


Hi Karikrishna,

I would check out the Deliverability best practices documentation below. While being fully on-premise Control Panel would not be usable, the documentation below should help you through the domain delegation and warm up processes.

 

Domain Setup:

https://experienceleague.adobe.com/en/docs/deliverability-learn/deliverability-best-practice-guide/additional-resources/campaign/ac-domain-name-setup


Tips on IP Warming:

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/adobe-campaign-community-q-amp-a-coffee-break-6-24-21-8am-pt/m-p/413734/highlight/true#M1925

 

Regards,

Craig

1 reply

I
InMo
Level 3
March 14, 2024

Hi Hari,

The Administrator must add the user to the Product Profile Campaign-xxx-Admins for each instance that they would like to manage. If the user is an admin of all instances, they must add themselves as users.

 

Users do not see the links until they are added as users to Product Profile Campaign-xxx-Administrators/Admin.

 

Regards

H
harikrishna_dev76Author
Level 2
March 14, 2024

I have reached out to Adobe support and below is their response:

Provisioning has gotten back to me and stated that the Adobe Campaign Control Panel is not available for fully on-prem customers.

I am worried that they do not have an understanding on my ask. Regardless, as an Adobe customer, we should have access to campaign control panel so we can verify the instances, handle the sub domains and so on.

 

What are your thoughts. Any Fully On-premise customer have access to Adobe control panel?

 

Thanks & Regards,

Hari Krishna D

_Manoj_Kumar_
Community Advisor
_Manoj_Kumar_Community Advisor
Community Advisor
March 15, 2024

Hello @harikrishna_dev76 

 

The response from Adobe support is accurate. On-prem instances does not support Control panel.

 

Control Panel shows the stats based on the access to instances. On a fully on-prem instance Adobe won't have access to your data and they can't report on it. 

I hope that answers your question

     Manoj     Find me on LinkedIn
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