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andreRivas
andreRivas
Level 2
Jun 29, 2018 5:22 PM UTC
Solved

Adobe Campaign Client Console

Hello guys,

I need support in relation to the Client Adobe Campaign.

It does not run any more and error that appears is this:

"Registry error: Unable to find key HKEY_LOCAL_MACHINE\SOFTWARE\Neolane\NL_5\nlclient\"

Does anyone have any information that might help me?

Thankful!

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    sarfaraj_ahmedAccepted solution
    Level 2
    Apr 25, 2019 9:03 PM UTC

    Right click on the Adobe Campaign Client Console icon and then 'Run as administrator' once if nothing works. It should do the job.

    View in thread

    6 replies

    Adhiyan
    Adobe Employee
    AdhiyanAdobe Employee
    Adobe Employee
    Jun 29, 2018 6:14 PM UTC

    Hi Andre,

    Could you check if the folder nlclient is present under :

    AppData\Roaming\Neolane\NL_5 location in your computer.

    If this is missing , you need to download and install the client again.

    Alternately , as a hack just try creating the same folder there with the same name in case it's not there

    Translate
      j_villanueva
      Jul 9, 2018 8:06 AM UTC

      Hi Adhiyan,

      I'm facing the same issue.

      I've tried many installs and uninstalls of different versions and also the 'hack' you've said, but I continue getting the same error.

      Translate
      andreRivas
      andreRivasAuthor
      Level 2
      Jul 10, 2018 5:24 PM UTC

      Guys, I reinstalled the Adobe Campaign client several times and the error persisted.

      After trying several alternatives, I solved the problem with the latest Java update.

      Translate
      Adobe_Solution_Expert
      Jul 10, 2018 6:15 PM UTC

      Hi there,

      How about doing the following:

      1. Uninstall Adobe Campaign client console

      2. Go to internet explorer and clear your cache from here

      3. Go to AppData\Roaming and delete any Adobe Campaign folders found in here

      4. Re-install Adobe Campaign

      Of course if unsure about point 3 you can simply rename the folder in question.

      Translate
        sarfaraj_ahmedAccepted solution
        Level 2
        Apr 25, 2019 9:03 PM UTC

        Right click on the Adobe Campaign Client Console icon and then 'Run as administrator' once if nothing works. It should do the job.

        Translate
          Adobe Employee
          BinduG1Adobe Employee
          Adobe Employee
          Feb 2, 2022 4:25 AM UTC

          This works to resolve the registry error on the client console.  Thank you.

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