Adobe Campaign Classic V7 - AAM List - Unable to desync a shared audiences for Adobe Experience Cloud Audiences

Forum|Forum|1 year ago
February 22, 2024
2 replies
599 views

I am attempting to dsync an AAM list in preparation to delete the list, when I click on the dsync button in the edit screen and save, nothing happens.

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Best answer by Craig_Thonis

Hi Ken,

Unless someone else has seen this before, I would recommend reaching out to Campaign or AAM Support. At the very least, I would recommend attempting the desync again and then reviewing the web logs to see if any errors are being thrown at the time of the desync.

Craig_Thonis

Accepted solution

Adobe Employee

Hi Ken,

Unless someone else has seen this before, I would recommend reaching out to Campaign or AAM Support. At the very least, I would recommend attempting the desync again and then reviewing the web logs to see if any errors are being thrown at the time of the desync.

Ken_QriousAuthor

Level 4

Thanks for the reply Craig, I'll raise this with adobe support.

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