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Ken_Qrious
Ken_Qrious
Level 4
May 2, 2021 11:44 PM UTC
Solved

Adobe Campaign Classic Rel 9187 - Users unable to access delivery analysis setting

After updating to Adobe Campaign Classic Rel 9187 users report they the are no longer able to access the analysis tab for delivery properties in a campaign delivery.  When selecting the analysis tab an error is displayed.

 

Adobe Campaign Classic - Client Console - Error 

XTK-170020 Non authorized access to requested service (right 'admin' needed).

 

 

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DebTrAccepted solution
Level 6
May 4, 2021 9:28 AM UTC

Hi @ken_qrious,

I had faced the same issue in past. It is a bug.

There following code in the "Analysis" container of the nms:delivery input form needs to be commented.

 

<soapCall name="GetDbCnxSettings" service="xtk:builder">
<param type="DOMElement" xpathOut="/tmp/dbcnx"/>
</soapCall>

 

Of course you need Admin access to get this done.

 

Thanks,

Deb 

 

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3 replies

adithyacs86
adithyacs86
Level 5
May 3, 2021 9:40 AM UTC
Hi , Can you check if the client and version are in the same build.
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DebTrAccepted solution
Level 6
May 4, 2021 9:28 AM UTC

Hi @ken_qrious,

I had faced the same issue in past. It is a bug.

There following code in the "Analysis" container of the nms:delivery input form needs to be commented.

 

<soapCall name="GetDbCnxSettings" service="xtk:builder">
<param type="DOMElement" xpathOut="/tmp/dbcnx"/>
</soapCall>

 

Of course you need Admin access to get this done.

 

Thanks,

Deb 

 

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    Ken_Qrious
    Ken_QriousAuthor
    Level 4
    May 6, 2021 3:30 AM UTC
    Thanks, that fix worked!
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