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iurol
October 9, 2023
Question

Adobe Campaign Classic Push Registration

  • October 9, 2023
  • 1 reply
  • 890 views

We're trying yo integrate Adobe Campaign Classic intro mobile application following this documentation: https://github.com/Adobe-Marketing-Cloud/aep-sdks-documentation/blob/master/using-mobile-extensions/adobe-campaignclassic/README.md 
But we're constantly getting "HandleDeviceRegistration - Cannot send device registration request, Configuration is not available."
for push token registration. We checked setup of extension (integration key , marketing & tracking servers) but it did not help.

  

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1 reply

C
Adobe Employee
costa_n11Adobe Employee
Adobe Employee
October 9, 2023

Hi @iurol 

Have you done the configuration on ACC side

Ensure the package for push Notification is deployed

Create the service and mobile application

See documentation: https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-push-notifications/about-mobile-app-channel.html?lang=en

 

Also, a note: in the registration URL in the extension, please use the load balancer URL of your marketing instance, do not use the instance URL as you will not benefit from a load balancer.. if you don;t know your load balancer, you can ask Adobe Support to provide it for you..

 

Thanks

Denis

    D
    dwnuk
    Level 3
    October 10, 2023

    Hi @costa_n11,

     

    Let me reply on behalf of @iurol. The whole setup is done on ACC side (using load balancer URL included) and it was working for some time, but then registration records has stopped to being delivered to the service. This exercise is to troubleshoot the issue.

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