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badr_eddine
Level 3
Sep 27, 2019 9:47 AM UTC
Solved

Adobe Campaign Classic Console Slow

Hi all,

In the last days we are having some issues with the performance of adobe campaign classic console, sometimes its extremely slow to connect and after connecting it keeps being slow in executing workflows or consulting tables, and other times it works normal, like it's so slow for 40 minutes every one hour more or less.

I'm thinking about problems with the servers, but not sure yet, that's why i'm asking if someone have any idea about what else can be than servers, if someone had the same problem.

Thanks,

Badr. 

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    badr_eddineAccepted solution
    Level 3
    Oct 1, 2019 11:23 AM UTC

    Hi,

    Thanks for all your replies,

    At the end we contacted the responsables of our servers and they fixed it, like i thought before, was something from the servers part.

    Thanks again.

    Badr.

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    5 replies

    kapilKochar
    kapilKochar
    Level 6
    Sep 30, 2019 12:05 AM UTC

    Hi Badr,

    Various reasons are there for slowness . Following best practice will be the best option to check the slowness issue.

    - Best practices for performance improvement on Campaign Classic

    - Campaign Classic Datamodel Best practices 

    - Workflow best practices

    Thanks,

    Kapil Kochar

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      asktam1410
      asktam1410
      Level 3
      Sep 30, 2019 2:30 PM UTC

      1) are you running any technical workflows during that time period. just shift technical workflows run time dung non peak hours.

      2) Any workflows with large volume export? -  try to run non campaign related workflows during non peak time.

      3) Interim results - this option is enabled? sometimes if too many workflows are in running status ( Started , Paused ) - could cause slowness.

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        pablo_rosero1
        pablo_rosero1
        Level 9
        Sep 30, 2019 8:22 PM UTC

        Another suggestion is checking for red zones that show heavy workload on the Heatmap.

        Hope this helps!

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        badr_eddineAuthorAccepted solution
        Level 3
        Oct 1, 2019 11:23 AM UTC

        Hi,

        Thanks for all your replies,

        At the end we contacted the responsables of our servers and they fixed it, like i thought before, was something from the servers part.

        Thanks again.

        Badr.

        Translate
          Prasanna_Soni
          Prasanna_Soni
          Level 4
          May 13, 2022 3:53 PM UTC

          what was the fix ? 

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