Address Not Specified

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Hello, how to set up a delivery that doesn't exclude customers with ‘no address specified’?

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akshaagaAccepted solution

Adobe Employee

@sanjana12 ,

You can simply create a workflow and put a filtering condition on address.

Alternatively, you can exclude the OOB typology rule.

LakshmiPravallika

Community Advisor

Hi @sanjana12 ,

For Example if you consider Recipient OOTB Target Mapping as shown below

So all the above are the conditions for exclusion of Delivery, Please remove the Address condition (It would be specified in the Direct Mail denylist part) in your Target Mapping and rerun your delivery, It will consider even the Invalid Address Records.

Regards,

Pravallika.

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Sanjana12Author

Level 6

Didn't understand what you meant by removing address condition. Could you please shed light on that?

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LakshmiPravallika

Community Advisor

Hi @sanjana12 ,

Its actually for Ignoring the Optouts on Direct Mail Channel ( Address), but not the customers having invalid Address, so you can ignore it.

Regards,

Pravallika.

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ParthaSarathy

Community Advisor

Hi @sanjana12 ,

Could you explain your question further! If the customer with no address being targeted, what action needs to be taken for that particular customer?

In general and logically, if a customer have an address (email id for email delivery, mobile number for SMS delivery etc), delivery will be sent out to that particular address (email /mobile number). Similarly, If a customer doesn't have any respective address (email / mobileNumber) for that channel, then the customer wont receive the communication, so that records will go to exclusion schema with reason as 'Address not specified'.