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DimaKudryavtsev
DimaKudryavtsev
Level 3
November 13, 2020
Solved

Activate tracking in iOS and Android Push messages

  • November 13, 2020
  • 2 replies
  • 1221 views

Hi

 

Is it possible to use tracking for URL's in Android and iOS push messages? I checked and it does not seem to be working.

 

I can see Open action, but cannot see any button clicks and the URL's in the context are not replaced with tracking server URL's. 

 

Is there any way to enable it? The tracking it self is enabled in the delivery template.

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Best answer by Craig_Thonis

Hi Dima,

 

Please take a look at the forum post below which seems to cover this:

https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/tracking-push-notification-deep-link-android-ios/qaq-p/260729

 

Also please make sure that you are on at least 9032 as well as we have had some defects with tracking on Push Messages in other Campaign builds.

 

Thanks,

Craig

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
November 13, 2020

Hi Dima,

 

Please take a look at the forum post below which seems to cover this:

https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/tracking-push-notification-deep-link-android-ios/qaq-p/260729

 

Also please make sure that you are on at least 9032 as well as we have had some defects with tracking on Push Messages in other Campaign builds.

 

Thanks,

Craig

    Milan_Vucetic
    Milan_Vucetic
    Level 9
    November 15, 2020

    Hi @dimakudryavtsev 

    this must be enabled from App side (developers who configure SDK).

    Regards,

    Milan

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