ACS Cart Abandonment Trigger not working with multiple Products | Community
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bkoth
Level 2
July 29, 2019
Solved

ACS Cart Abandonment Trigger not working with multiple Products

  • July 29, 2019
  • 2 replies
  • 3031 views

Hey guys,

I am fairly new to Triggers and have a very basic question.

I've been playing around with the filter conditions and would like to set up a basic cart abandonment case where I want to make sure the user has viewed the cart with 1..n products (names taken from the analytics tracking request) but not purchased the product(s).

Sounds pretty simple, I know. However the setup below does not seem to work when I add multiple products.

Strangely enough, if I try to just use one product it shows results. So what part of the "Cart View AND (Product 1 OR Product 2)" is wrong?

Grateful for any help.

Cheers,

Bjoern

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    Best answer by Adhiyan

    Hi Bjorn,

    I think this relates to a problem with Analytics more or less as the product names are being fetched from evars in the Analytics.

    Could you please re-post this in the Analytics forum ?

    Regards,
    Adhiyan

    2 replies

    Adhiyan
    Adobe Employee
    AdhiyanAdobe EmployeeAccepted solution
    Adobe Employee
    July 29, 2019

    Hi Bjorn,

    I think this relates to a problem with Analytics more or less as the product names are being fetched from evars in the Analytics.

    Could you please re-post this in the Analytics forum ?

    Regards,
    Adhiyan

      B
      bkothAuthor
      Level 2
      July 29, 2019

      ok, will do that

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