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HarshalTe
Level 3
February 7, 2020
Solved

ACC: Older logs

  • February 7, 2020
  • 2 replies
  • 3383 views

Hiya,

 

We're on hosted on ACC v7 build 8894.  For some reason, when I go to the Home tab and click on Monitoring, I can't seem to view the web (web@default), mta (mta@default) etc. logs for the previous days.  It shows the logs for the current date but not for any other date range I select using the date pickers there.

Can y'all advice what could be wrong here?

 

-Harshal

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Best answer by Craig_Thonis

Hi wALF,

 

Are there any other iterations of the web@default  or mta@default such as web2@default? The log files are only configured to hold so much information before they roll over.  In those cases you may have an mta2 or web2 set of logs for the older log files.  Depending on how active the environment is, these logs may only be for a day or so.  Additionally when you change the date filter, did you refresh the search?

 

Regards,

 

Craig

2 replies

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity Advisor
Community Advisor
February 10, 2020

Hi,

 

Did you change the sort from newest to oldest or use the paging at the bottom?

Are there logs for previous dates?

 

Thanks,

-Jon

    H
    HarshalTeAuthor
    Level 3
    February 17, 2020
    Indeed, I played around with newest to oldest. I can confirm there are logs for previous dates.
    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe EmployeeAccepted solution
    Adobe Employee
    February 14, 2020

    Hi wALF,

     

    Are there any other iterations of the web@default  or mta@default such as web2@default? The log files are only configured to hold so much information before they roll over.  In those cases you may have an mta2 or web2 set of logs for the older log files.  Depending on how active the environment is, these logs may only be for a day or so.  Additionally when you change the date filter, did you refresh the search?

     

    Regards,

     

    Craig

      H
      HarshalTeAuthor
      Level 3
      February 17, 2020

      Hi Craig,

       

      Adobe confirmed that to view previous days' logs, you will have to change the instance URLs.  They also confirmed this is the behaviour observed with other customers too and that this is the expected behaviour.  Adobe also confirmed that logs aren't referred by end customers so, the support teams provide them with prior days' logs, once a request has been raised.  This sounded very unconvincing and more like a workaround to me.

      I think if we can't view prior days' logs, the whole purpose of having the date range picker is defeated.  Moreover, one wouldn't change the instance URLs to point to the precise node that holds the logs.

      To answer your question, YES I had refreshed the search.

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