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jtander
Jan 13, 2020 7:06 PM UTC
Solved

AC in amazon web service, Error WEB-530009 Access denied.

Hil,

 

Im trying to acces to AC , Its installed in a windows server 2016 in Amazon web service.

 

When I try to "read" a ".jsp" page it throws this error:

 

WEB-530009 Access denied.

 

It works using "http://localhost:880/nl/jsp/logon.jsp" but 

fails is I try with the publi ip: "http://52.47.182.10:880/nl/jsp/logon.jsp"

 

Thanks.

  

 

 

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Jonathon_wodnicki
Jonathon_wodnickiAccepted solution
Community Advisor
Jan 14, 2020 5:02 PM UTC

Hi,

 

Change the operators' security zone to align to their IP ranges.

This can be accomplished by altering the zone in instance conf or altering the operators to use a more permissive zone. Ideally there is a LAN zone with their IP ranges, and with all operators set to use it.

 

Thanks,

-Jon

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1 reply

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity AdvisorAccepted solution
Community Advisor
Jan 14, 2020 5:02 PM UTC

Hi,

 

Change the operators' security zone to align to their IP ranges.

This can be accomplished by altering the zone in instance conf or altering the operators to use a more permissive zone. Ideally there is a LAN zone with their IP ranges, and with all operators set to use it.

 

Thanks,

-Jon

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