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kquintin
Level 2
September 13, 2023
Solved

A user does not have access to the workflows of an operation

  • September 13, 2023
  • 3 replies
  • 2485 views

Hello,

My user belongs to a group of users who have rights to read/write/delete data on a folder.

However, this user cannot see the workflows of the operation located in the folder to which he has all rights (read/write/delete data).

 

What could be the reasons for such behaviour?

 

Sincerely,

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Best answer by kquintin

Hi @sukrity_wadhwa,

 

We finally understood where the problem came from.

In fact, we went from the V6 to the V7 and managing recurring and ad-hoc releases is no longer managed the same way. I mean, the tool no longer affects one-off and recurring releases in the same folder. Our display of broadcasts by operators is established on a principle of right of access to files, which is why operators can no longer see certain broadcasts if they are not in the right folders.

 

For me, the problem is no longer relevant and it is possible to close this issue.

 

Thanks again for all your answers.

 

 

Regards,

3 replies

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
September 13, 2023

Hi @kquintin ,

Assign 'WORKFLOW' Named rights to that operator.

 

~ ParthaSarathy

~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
K
kquintinAuthor
Level 2
September 13, 2023

Hello @parthasarathy ,

 

Thank you for this proposal but the right named "WORKFLOW" is already present on the operator group to which my user belongs. So in itself, by its belonging to the group it has itself the right named "WORKFLOW".

 

So that’s not the problem.

What other aspects should I focus on?

 

Sincerely,

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
September 13, 2023

@kquintin , Other users in the same group can able to see the workflows?

If yes, Ask your user to clear cache (File > Clear the local cache...) > Disconnect and reconnect. 

 

~  ParthaSarathy

~  ParthaSarathy S~  Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups
LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity Advisor
Community Advisor
September 13, 2023

Hi @kquintin ,

 

Could you Please check whether the below Option "Propagate" checked on Folder level for access?

 

 

Also , Please check if there are any Restrictions on the Folder level to that Operator from the below Tab

 

Regards,

Pravallika.

 

K
kquintinAuthor
Level 2
September 13, 2023

Hi @lakshmipravallika ,

 

I checked both the parent folder and the child folder and in both cases the "Propagate" option is checked.


Sincerely,

LakshmiPravallika
Community Advisor
LakshmiPravallikaCommunity Advisor
Community Advisor
September 13, 2023

Hi @kquintin ,

 

Please add the below Operator Group called "Campaign Managers" to your Operator group and check if you are able to access Operation Workflows.

 

 

Regards,

Pravallika.

Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
September 27, 2023

Hi @kquintin,

Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know. In case the given solutions were helpful, then kindly choose the one that helped you the most as the 'Correct Reply'.
Thanks!

Sukrity Wadhwa
K
kquintinAuthorAccepted solution
Level 2
October 23, 2023

Hi @sukrity_wadhwa,

 

We finally understood where the problem came from.

In fact, we went from the V6 to the V7 and managing recurring and ad-hoc releases is no longer managed the same way. I mean, the tool no longer affects one-off and recurring releases in the same folder. Our display of broadcasts by operators is established on a principle of right of access to files, which is why operators can no longer see certain broadcasts if they are not in the right folders.

 

For me, the problem is no longer relevant and it is possible to close this issue.

 

Thanks again for all your answers.

 

 

Regards,

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    October 25, 2023

    Thanks for sharing the update @kquintin! 🙂

    Sukrity Wadhwa
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