Not the answer I was hoping for, but here’s what Workfront had to say:
When you refresh your Adobe Workfront Sandbox, all data in the sandbox is replaced with a fresh copy of your production data. This process has a direct impact on Workfront Fusion connections:
Why Fusion Connections Break After a Sandbox Refresh:
- When the sandbox is refreshed, any Fusion connections that were previously authorized in the sandbox are invalidated. This is because the underlying authentication tokens, user IDs, and sometimes even the environment URLs can change or be reset as part of the refresh process.
- You must re-create or re-authorize your Fusion connections in the sandbox after every refresh. This is expected behavior, not a one-time issue.
Will They Break Again Next Time?
- Yes, Fusion connections in your sandbox will break every time you refresh the sandbox. This is because the refresh process wipes the sandbox and re-clones it from production, invalidating previous connection authorizations and tokens.
- This is a known limitation and a common scenario for all integrations and automations tied to the sandbox environment.
What You Can Do:
- After each sandbox refresh, plan to re-create or re-authorize your Fusion connections.
- Consider documenting your connection setup process so you can quickly restore integrations after future refreshes.
- This behavior is documented in both official Adobe Experience League documentation and internal best practices.
