Watch event scenario is not working for a new issue

Forum|Forum|11 months ago
March 11, 2025
2 replies
667 views

Hi,

When I am trying to create a watch event scenario (for instant trigger) for a new issue to be created in a specific project (via request queue), It kept on running and end up giving error that "maximum time limit exceeds". Seems like its unable to read that data. Can anyone help me with that?

Also, Was wondering if watch event support for new Issue in Workfront fusion?

Any help/suggestion would be highly appreciated. TIA.

Best answer by Sven-iX

Without screenshots or more context:

Is your Fusion connection using your WF account?
If so, did you leave "Exclude updates by connection user?" checked?

Was going down rabbit holes when i noticed I wasn't using a service account and had the trigger configured to ignore my activities.

Sven-iX

Accepted solution

Community Advisor

Without screenshots or more context:

Is your Fusion connection using your WF account?
If so, did you leave "Exclude updates by connection user?" checked?

Was going down rabbit holes when i noticed I wasn't using a service account and had the trigger configured to ignore my activities.

Lawson02

Level 6

I've done the same with excluding user updates 😞 , sometimes the events take a while to come through (once mine took 45 minutes on preview server during a demo), to verify its not a connection issue I would just create a default webhook that triggers on issue creation and see if events are coming through. If that works fine then start to add your filters and figure out where your problem lies.

Heather_Kulbacki

Community Advisor

@himanshu4 Any change on your webhook you have the Record Origin set to Updated Records Only, so it's not picking up new records?

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