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SamyukthaPa2
Level 2
Apr 9, 2025 9:17 AM UTC
Question

Watch event for Access Level change from System

Hi All,

 

Is there any way to trigger a watch event when user Access Level change automatically. I know we can use Joural Entry but I can't filter by UserName=System.

 

Any Idea! Thanks in Advance

    4 replies

    RowvillBh1
    User Group Leader
    RowvillBh1User Group Leader
    User Group Leader
    Apr 10, 2025 12:47 PM UTC

    Hi Samyuktha,

     

    You can use User ID instead or even better create a watch event for the record type : User. Select the event as New Event. Then in the filters add Access level ID, operator should be changed. Record Origin : Updated Records Only. This will trigger the event for any users where the accesslevelID is changed. 

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      SamyukthaPa2Author
      Level 2
      Apr 10, 2025 1:13 PM UTC

      Hi @rowvillbh1 , 

       

      Thanks for the response!

       

      if i trigger when access level change but even if any other admins change also it will trigger but i'm looking for only system generated and also i don't find ID for "system" user

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      _Manish_Singh
      _Manish_Singh
      Level 9
      Apr 10, 2025 1:36 PM UTC

      I'm not sure, but a 'system' account might not have a userID. So, try setting the userID = null filter and see if that works.

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      kautuk_sahni
      kautuk_sahni
      Level 9
      Jul 29, 2025 1:20 PM UTC

      @samyukthapa2 Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

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      Kautuk Sahni
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