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FrankatMSC
FrankatMSC
Level 4
March 19, 2025
Solved

Jira Cloud Create a record Module

  • March 19, 2025
  • 2 replies
  • 508 views

I'm creating a Workfront to Jira scenario using the Jira Cloud Create a record Module.  It keeps erroring on the "reporter" field of t he module.  I have tried mapping it to both the Sponsor name and the email address of the sponsor but when I run the scenario I get an error:
[400] Specify a valid value for reporter

Does anyone know what could be wrong?  In Jira the reporter is a character name.

 

Thanks in advance 

 

Frank

Best answer by Sven-iX

I think you need to map it to the JIRA ID of the desired person, ie, first do a lookup by email, then use that ID. 

2 replies

Sven-iX
Community Advisor
Sven-iXCommunity AdvisorAccepted solution
Community Advisor
March 19, 2025

I think you need to map it to the JIRA ID of the desired person, ie, first do a lookup by email, then use that ID. 

FrankatMSC
FrankatMSCAuthor
Level 4
March 19, 2025

Thank you @sven-ix  for the quick reply.  That was it!

J
JohnDo54
October 17, 2025

I had the same issue and solved it by switching the data structure to use collection mapping and setting custom field values directly in the "fields" array as key-value pairs.

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