How to add a new FUSION Connection but have it associated with a 'system level' user from WORKFRONT...not associated with the person's account who actually created the connection | Community
Skip to main content
D
DavisScottA
March 11, 2025
Solved

How to add a new FUSION Connection but have it associated with a 'system level' user from WORKFRONT...not associated with the person's account who actually created the connection

  • March 11, 2025
  • 1 reply
  • 509 views

Hello Folks,

I have a question regarding the steps needed to perform the adding of a new FUSION Connection but have it associated with a 'system level' user from our  WORKFRONT 'SANDBOX 01' instance...not associated with the actual System Admin person's account who actually created the connection.
We 'can' (of course) create a new FUSION Connection ,however, unfortunately the new 'Connection' is associated with the member's account from my company's Workfront nd fusion Support team.  We have a fake 'system level' user which we've named 'Workfront Fusion Admin' which is defined in WORKFRONT, however, this fake 'system level' user named 'Workfront Fusion Admin' is not an actual TEAM member within FUSION nor is a USER defined for our FUSDION app defined within the Adobe Admin Console.

Thoughts ?

Thanks,
    -Scott Davis- Tech Lead, The Vanguard Group       

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by KellieGardner

Hi David - when creating the connection within Fusion, you need to log in with the Fusion Service Account credentials vs. the Fusion logged-in user on the pop up screen.

 

You need to be able to access the account of the fusion user, so it's recommended that you create a federated email address that can be logged in via SSO and represent a service account (e.g., workfront@{companydomain.com}) OR you can setup the user account in Admin Console as an Adobe ID instead of federated and use an email and password to authenticate.

 

The user doesn't need to be a part of fusion within admin console since you are authenticating the connect from the scenarios. 

 

I'd recommend using an incognito browser so that it doesn't actively try to log in as you. 

 

 

 

 

1 reply

KellieGardner
Community Advisor
KellieGardnerCommunity AdvisorAccepted solution
Community Advisor
March 11, 2025

Hi David - when creating the connection within Fusion, you need to log in with the Fusion Service Account credentials vs. the Fusion logged-in user on the pop up screen.

 

You need to be able to access the account of the fusion user, so it's recommended that you create a federated email address that can be logged in via SSO and represent a service account (e.g., workfront@{companydomain.com}) OR you can setup the user account in Admin Console as an Adobe ID instead of federated and use an email and password to authenticate.

 

The user doesn't need to be a part of fusion within admin console since you are authenticating the connect from the scenarios. 

 

I'd recommend using an incognito browser so that it doesn't actively try to log in as you. 

 

 

 

 

    Terms & ConditionsAccessibility statement

    Loading footer...