Level 4

Fusion Workfront Webhook filter User isActive not working

Forum|Forum|6 months ago
September 12, 2025
3 replies
395 views

Hi All,

I've got a Workfront webhook as the first module of a Fusion scenario. The scenario is meant to run when the Home Team of an active Workfront user is updated - but it's not working.

Here's how it's configured:

Record type: User
State: New state
Filters:
        HomeTeamID Changed 
        AND IsActive EQUAL true
AND connection updates included
Record Origin: Updated Record Only

When I update an active user's Home Team, the webhook is not called so the scenario does not run.

I did some testing and figured that the issue is caused by the filter IsActive EQUAL true.

If I create a webhook withouth that filter, it just works fine. (Obviously it is also called when an inactive user's Home Team is updated - which is not what I want.)

Record type: User
State: New state
Filters:
        HomeTeamID Changed 
AND connection updates included
Record Origin: Updated Record Only

Can someone please tell me what is wrong with this filter?

Thank you,

Tibor

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Alex_Di

Level 3

Hi @tibormolnar

I'm no expert at Fusion, but I have run into this before and user "Equal to (case insensitive)" and had it work.

tibormolnarAuthor

Level 4

Hi @alex_di ,

thank you for the response. However, it seems that the "Equal to (case insensitive)" operator option isn't available for isActive in a webhook config:

So, I tried both IsActive EQUAL TRUE and IsActive EQUAL True, but neither of these work.

SuryaLakhani

Level 4

Can you try using "true" from keywords in General functions? What I had noticed in the past is that when you type 'true' or 'false', it sends it as a text, whereas a keyword is sent as a boolean. While they both work the same in the regular search module, a webhook might be more sensitive.