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BarryBu2
Level 8
March 17, 2021
Question

Anyone else experiencing problems with document upload in Fusion 2.0?

  • March 17, 2021
  • 1 reply
  • 1139 views

Using the Fusion 2.0 'Upload document' module for Workfront and passing a valid project ID (confirmed), it takes a while for the red ring to surround the upload document module, then fails to upload a document.

There's not a lot of explanation in the output error, just that Workfront couldn't do it at this time. I'm pretty sure it worked a week ago, and now has stopped.

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1 reply

D
darin_patterson
Level 4
March 17, 2021

Hi Barry, that is pretty strange. I just mimicked exactly what you have without any problem. I'd be interested to confirm if you can upload file directly in the Workfront interface. If so, (and maybe if not), I think you'll want to submit a support ticket so that they can take a closer look. I even tried to think of all the different error conditions to see if I could reproduce the same error (using an invalid project ID or uploading to a project that is closed both produce different "rational" errors).

Or -- for the adventurous -- you could use the Workfront Fusion Chrome Devtools described here to dive into more technical details of what may be going on behind the scenes.

B
BarryBu2Author
Level 8
March 17, 2021

Thanks Darin,

I've done a bit more digging and already opened a ticket.

  • I built a two module scenario to find a known project and upload a document, pointed it to a different Workfront instance and it worked.
  • I then changed the connection of both modules and it failed.
  • I then logged into that instance as the user who has authenticated the connection and manually uploaded a document.
  • I checked under setup and the Workfront instance is allowing documents stored on Workfront
  • Support confirmed they could upload a document to another sandbox instance, so it's not that we're not using a production instance of Workfront

Working with support on the issue now.

ChrisBudgen
ChrisBudgen
Level 5
March 21, 2021

Hi Barry,

good news is, you are not alone! we have exactly the same issue in sandbox on CL04. Bad news is a ticket is pending for the last three weeks or soand hasn't been resolved yet :(

Best wishes from Austria

Chris

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