"You don't have access to this dashboard"

Question

We have two dashboards (created by our WF consultant when we implemented WF a few years ago) that are attached to programs. One shows project reports for the program--current projects, projects on hold/in planning, and closed projects. The other dashboard shows task-based reports for the program.

We currently have a user receiving the following message when trying to access the project-based dashboard from within programs:

He has access to the programs and the projects within them; he also has explicit view access to the dashboard itself and can view it from the Dashboards module (just not within programs). He can view the task-based dashboard from within a program.

Any idea what might be causing this or how to fix it?

Lyndsy-Denk · Accepted Answer

If that dashboard is specifically shared with the user, that should do the trick. I recommend submitting a ticket to Workfront support. And when you get an answer from them, come back here and let us know because some of us despise an unsolved mystery.

SuryaLakhani · Answer

Hey,  I would double-check the layout template assigned to the user and find the dashboard added to the program page. I'm guessing the dashboard used is different than the one the user has access to.

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