Workload Balancer Showing Zero Hours | Community
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SeanMe1
November 2, 2025
Question

Workload Balancer Showing Zero Hours

  • November 2, 2025
  • 3 replies
  • 183 views

I am having an issue where I have users assigned to tasks however their hours are showing zero. This changed when I updated the task assignments to be their job role names instead of their actual user name because I am working with 300+ projects and want to resource level. Any insight into why their hours might be showing zero if they're assigned to a task with hours? Also note that each of the project tasks are set to start and end during work hours. 

    3 replies

    Lyndsy-Denk
    Community Advisor
    Lyndsy-DenkCommunity Advisor
    Community Advisor
    November 3, 2025

    It sounds like you might be looking at the top section of Workfront Balancer, which is dedicated to Unassigned Work (that is, tasks not yet assigned to a specific user). Once a task has a specific user assigned, it will drop to the Assigned Work section below.

    Kurt_Jones
    Community Advisor
    Kurt_JonesCommunity Advisor
    Community Advisor
    November 3, 2025

    Sean,

    This is a good resource link to bookmark, https://experienceleague.adobe.com/en/docs/workfront-learn/tutorials-workfront/manage-resources/resource-management/settings-for-users, as its connected to a series of content Adobe created to help with the understanding, configuration, and set up of resource management.  It might offer some additional insights.

    Z
    ZacharyDe1
    Level 1
    January 29, 2026

    I started having this same issue out of nowhere and I can’t figure out why. I’m going to submit a ticket to Adobe to help

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