Workload Balancer Showing Zero Hours

Question

I am having an issue where I have users assigned to tasks however their hours are showing zero. This changed when I updated the task assignments to be their job role names instead of their actual user name because I am working with 300+ projects and want to resource level. Any insight into why their hours might be showing zero if they're assigned to a task with hours? Also note that each of the project tasks are set to start and end during work hours.

Lyndsy-Denk · Accepted Answer

It sounds like you might be looking at the top section of Workfront Balancer, which is dedicated to Unassigned Work (that is, tasks not yet assigned to a specific user). Once a task has a specific user assigned, it will drop to the Assigned Work section below.

Kurt_Jones · Answer

Sean,This is a good resource link to bookmark, https://experienceleague.adobe.com/en/docs/workfront-learn/tutorials-workfront/manage-resources/resource-management/settings-for-users, as its connected to a series of content Adobe created to help with the understanding, configuration, and set up of resource management.  It might offer some additional insights.

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