Workfront - Sandbox Reports won't send | Community
Skip to main content
H
HeatherLa6
Level 2
March 20, 2026
Solved

Workfront - Sandbox Reports won't send

  • March 20, 2026
  • 2 replies
  • 40 views

I’m working on updates to Workfront custom form in our Sandbox 1 environment. I also set up a report based on test projects completed using that form, but when I try to send the generated report to anyone, it won’t send. Can I NOT send a report in the Sandbox environment? 

    Best answer by AmitVishwakarma

    Hi ​@HeatherLa6 

    In Workfront Sandbox this is expected behavior – report emails are not sent like in Production.

    • In Preview Sandbox, report delivery emails are always disabled and cannot be turned on. You can schedule a report, but at best it will generate a file (e.g. in your Documents), not send you an email.
    • In Custom Refresh Sandbox, even there emails only work if the user has "Receive emails from this test environment" enabled, and external users never receive sandbox reports. So: you cannot rely on sandbox for emailing reports; only

    So: you cannot rely on sandbox for emailing reports; only Production can truly send them via email. For details, see:https://experienceleague.adobe.com/en/docs/workfront/using/reporting/reports/create-manage-reports/send-report-preview-sandbox-environment https://experienceleague.adobe.com/en/docs/workfront/using/basics/use-notifications/enable-delivery-emails-from-preview-sandbox-environment

    2 replies

    AutumnE
    Adobe Champion
    AutumnEAdobe Champion
    Adobe Champion
    March 20, 2026

    They will receive the notification when they login, but they will not get notified via email in the sandbox environment. 

    Autumn Earle
    H
    HeatherLa6Author
    Level 2
    March 20, 2026

    Hmm...I need to see the report as an Excel file so I can test something based on the data in the report. If I can’t send to myself, I can’t fully test. 

     

    AutumnE
    Adobe Champion
    AutumnEAdobe Champion
    Adobe Champion
    March 20, 2026

    Did you try exporting the report? 

    Autumn Earle
    AmitVishwakarma
    Community Advisor
    AmitVishwakarmaCommunity AdvisorAccepted solution
    Community Advisor
    March 21, 2026

    Hi ​@HeatherLa6 

    In Workfront Sandbox this is expected behavior – report emails are not sent like in Production.

    • In Preview Sandbox, report delivery emails are always disabled and cannot be turned on. You can schedule a report, but at best it will generate a file (e.g. in your Documents), not send you an email.
    • In Custom Refresh Sandbox, even there emails only work if the user has "Receive emails from this test environment" enabled, and external users never receive sandbox reports. So: you cannot rely on sandbox for emailing reports; only

    So: you cannot rely on sandbox for emailing reports; only Production can truly send them via email. For details, see:https://experienceleague.adobe.com/en/docs/workfront/using/reporting/reports/create-manage-reports/send-report-preview-sandbox-environment https://experienceleague.adobe.com/en/docs/workfront/using/basics/use-notifications/enable-delivery-emails-from-preview-sandbox-environment

    Amit Vishwakarma - Adobe Commerce Champion 2025 | 16x Adobe certified | 4x Adobe SME
      Terms & ConditionsAccessibility statement

      Loading footer...