Workfront randomly logs me out | Adobe Higher Education
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S
SusanVa1
August 6, 2024
Frage

Workfront randomly logs me out

  • August 6, 2024
  • 3 Antworten
  • 1891 Ansichten

Sometimes during a day Workfront decides to log me out. This morning, I hadn't been online for even an hour when I found I had to log back into my tabs. Normally, I can stay logged in all day, but in the last couple weeks I'll occasionally find it's logged me out.

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    3 Antworten

    Richard_Carlson
    Community Advisor
    Richard_CarlsonCommunity Advisor
    Community Advisor
    August 6, 2024

    On an administrator level you might want to check the attached settings

      KierstenKollins
      Community Advisor
      KierstenKollinsCommunity Advisor
      Community Advisor
      August 12, 2024

      I wish we still had these options but they are now gone since we moved to the unified experience and admin console. 

      A
      AngelaLo
      August 6, 2024

      I don't have a solution, but we are also experiencing the same across our instance. This started after the Unified Shell was implemented July 18, so seems like there could be a connection there. The WF instance URL was changed as part of this implementation, and that has caused a number of issues for our users.

        Govdaniel
        Govdaniel
        Level 2
        August 13, 2024

        The addition of United Shell has caused problems for us as well. Users are experiencing forced log-outs and very slow response times. The change to the URL structure, which I don't think was announced in advance, caused a problem with our internal controls and prevented us for 2 weeks from uploading watermarked documents (e.g., Confidential, Internal Only). That's fixed now but the slow response times and log-offs continue.

        KierstenKollins
        Community Advisor
        KierstenKollinsCommunity Advisor
        Community Advisor
        August 12, 2024

        Did you happen to submit a ticket with Support?

         

        We just started having this experience as well last week and I am waiting for an update from Support.

        S
        SusanVa1Autor
        August 12, 2024

        My project manager says she submitted a ticket, since several of us in my department are having this problem, but I think it's stalled out. Support needs a recording of the problem, which is a little hard to get. I'm not sure that any of my coworkers have managed to do this so far.

        Tracy_Parmeter
        Tracy_Parmeter
        Level 3
        August 13, 2024

        We have been having the same problem. We do have a support ticket in and have supplied them with a video of it. They are now asking for a HAR file. 

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