Workfront out of office notification | Community
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Level 3
August 10, 2023
Investigating

Workfront out of office notification

  • August 10, 2023
  • 17 replies
  • 4399 views

Description - when marking your own PTO in Workfront, at that point to also offer the opportunity to create an out of office notification if you are tagged, messaged or sent requests etc within Workfront - a notification to send to the originator that you are not available to process their ask or make comments etc.

Why is this feature important to you - we encourage all project related comms to be in the relevant projects. If you are not aware of people not being in the office/at work then assumption is that they are there to receive the message.

How would you like the feature to work - as an email out of office notification.

Current Behaviour - if you have not heard from someone after a while, need to investigate if they are working by checking email out of office notifications. 

17 replies

RandyRoberts
Community Advisor
Community Advisor
August 10, 2023

This would be a great opportunity to finish the integration with Outlook and have 2-way communication. Currenly the Home area can read your Outlook calendar but that's it. It should write back to the calendar as well as block Workfront time for meetings in your Outlook and read OOO time.

KellieGardner
Community Advisor
Community Advisor
August 10, 2023

This has been a request for a long time. Several ideas exist around it and it would be so useful.

AbelleWooAuthor
Level 3
August 10, 2023

I do not know what I did there, but wanted to reply to @kelliegardner.

It seems such a simple idea considering the PTO data is there and (correct me if I am wrong) also the yellow warning when assigning someone when they are on PTO.

Hopefully one day!

KellieGardner
Community Advisor
Community Advisor
August 10, 2023

@abellewoo - Most of the ideas out there are for various functionality types around the same concept but a simple auto-reply would be great. We don't use tagging much where I'm at currently but I know in my previous role it would have been such a help especially when you had an urgent question or update that needed to be made. 

Level 3
October 18, 2023

Please please make this an option - it doesn't seem like it would be a hard thing to do! If someone marks their PTO in WF for an auto-notification to get out saying they are out. Would be even cooler if it synced up with Outlook so you didn't have to do it twice, but anything would help. We have so many users and many people out of the office that it's impossible to know when tagging them if they got the message or not.

February 28, 2024

We desperately need this - with thousands of users, and hundreds of tags for creative updates a day, there needs to be a way of telling a commenter that the person they are tagging is out of office and who else to tag in their place for assistance. This needs to happen in the tool, while a user is using it. It renders comments going no where and teams unserved when someone goes on leave, and it is strange that comments cannot be delegated function like issues or tasks, plus an out of office message comes up like you can have in other programs or email.

 

The_Real_Melinda_Layten
Level 3
March 8, 2024

When tagging users there should be a some type of status flag on their name/icon that can say on PTO until XX or away of leave or even a custom tag like please tag the @3836518 team to ensure prompt replies.  

 

If Workfront is going to be the hub of all work, we need to know if we are tagging or assigning a user that is away is from the office and a better option is ABC.  This is a staple of other ways we communicate in a virtual office (teams/slack/email) and is a tragic oversite in Workfront.

 

 

Melinda Layten

Freeman Corp (2000+ paid users)

 

AbelleWooAuthor
Level 3
March 13, 2024

Yes, absolutely - this is a good solution and immediate

jon_chen
Community Manager
Community Manager
April 26, 2024

This idea is currently being investigated by the Workfront Product Management team. An official response will be provided by the end of May. Thanks for your patience!

 

@abellewoo @the_real_melinda_layten @mirandama @amandajo3 @kelliegardner @randyroberts 

 

test signature
Level 1
January 30, 2026

Jon - did you come up with an answer to this? I’m going on vacation next week and I get dozens of pings a day from a pool of 100s of users.   

Anna_Asatryan
Adobe Employee
Adobe Employee
June 12, 2024

Hi @abellewoo ,

 

Thank you for submitting the idea and explaining the use case behind it.

 

We recognize the value this addition could bring to our product. However, due to its substantial scope, we are unable to commit to a specific timeline for prioritization at this moment.