Why does WF Proof generate +number email alias when Adobe WF does not | Community
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JirawanKo
April 5, 2022
Question

Why does WF Proof generate +number email alias when Adobe WF does not

  • April 5, 2022
  • 1 reply
  • 623 views

There was never an issue with using one email under different WF account but now under WF Proof there is a alias +number email or a need to have a different email account.

If WF Proof is now under Adobe WF - why can't ot follow the same set up

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1 reply

S
Stacey_Robertson
Level 5
April 6, 2022

We had the same issue. Workfront allows the same email across multiple instances, but Workfront Proof only allows the email to be in the system once across all instances. If you log a ticket, they can help tell you where the email address is active. For our internal users that this happened with, we had IT add an alias to their email address so they would still receive notifications. For external users, we have to send them a direct link to their proofs or their IT will need to add the alias as well (we haven't pursued the latter).

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