Why are some Workload Balancer entries are grayed-out? | Community
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MattMc2
Level 5
March 16, 2023

Why are some Workload Balancer entries are grayed-out?

  • March 16, 2023
  • 1 reply
  • 1003 views

Our team is ramping up with the Workload Balancer and we have noticed some of the project rows are grayed out (in the assigned and unassigned work areas) but the reason why is not clear. Grayed-out entries do not appear to be related to permissions or access, nor does it affect my ability to edit tasks. Any ideas?

 

 

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1 reply

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
March 16, 2023

Hi, it may be that there is nothing due in the timeframe you're in for that particular project or may have to do with permissions:

More on the above in this article: https://experienceleague.adobe.com/docs/workfront/using/manage-resources/the-workload-balancer/navigate-the-workload-balancer.html?lang=en

If this helped you, please mark correct to help others : )
M
MattMc2Author
Level 5
March 16, 2023

Thanks, Madalyn. I checked and I have full permissions to the affected projects and the projects have work due in the period.

Madalyn_Destafney
Community Advisor
Madalyn_DestafneyCommunity Advisor
Community Advisor
March 16, 2023

Are those greyed rows associated with users that don't align with your balancer filters? It may be pulling in users but their work may not align with your project/task filters?

If this helped you, please mark correct to help others : )
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